City Ready Driving School is committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy principles.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you contact us, make a booking, or use our website, we may collect:
- Full name
- Email address
- Phone number
- Residential address
- Lesson pick-up address
- Booking details and lesson preferences
- Learner licence information where required
- Records of communications between you and City Ready Driving School
How We Use Your Information
We collect personal information to:
- Arrange and manage driving lessons
- Confirm, reschedule, or cancel bookings
- Send booking confirmations and lesson reminders
- Contact you regarding your lessons
- Maintain business and lesson records
- Improve our services and customer experience
- Meet legal and administrative requirements
Booking Information
When you make a booking through our website, information entered into the booking form may be stored securely within our booking system.
This may include your name, contact details, lesson type, lesson duration, preferred lesson times, and pick-up location.
Learner Driver Information
Where necessary, City Ready Driving School may record learner licence details and lesson information for lesson administration, record keeping, and compliance purposes.
Payment Information
City Ready Driving School does not store customers’ credit card or debit card details on file.
Where payments are made by phone, card details are used only to process the requested transaction and are not retained after payment has been completed.
Where online payment services are used, payment information is processed securely through third-party payment providers. City Ready Driving School does not have access to or store full card details.
SMS and Email Communications
By making a booking with City Ready Driving School, you consent to receiving booking confirmations, lesson reminders, rescheduling notifications, and other communications relating to your lessons via email, SMS, or telephone.
You may contact us if your contact details change or if you have questions regarding these communications.
Maps and Location Information
If address or mapping services are enabled on our website, addresses entered for lesson bookings are used solely for arranging driving lessons, planning pick-up locations, and providing customer service.
Location information is not sold or shared with third parties for marketing purposes.
Cookies
Our website may use cookies to improve website performance and user experience.
Cookies help remember certain preferences and allow the website to function correctly.
You may disable cookies through your browser settings if you prefer, although some website functions may not operate as intended.
Website Analytics
We may use website analytics tools to understand how visitors use our website.
These tools may collect anonymous information such as:
- Pages visited
- Time spent on the website
- Device type
- General geographic location
No personally identifiable information is collected through website analytics unless voluntarily provided by the visitor.
Sharing Your Information
City Ready Driving School does not sell, rent, or trade personal information to third parties.
Information may only be disclosed:
- Where required by law
- To protect the rights, safety, or property of City Ready Driving School
- To service providers assisting with bookings, payments, website hosting, or business operations where necessary
Data Security
Reasonable measures are taken to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.
While we take appropriate security precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Access to Your Information
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
City Ready Driving School 0419 921 677
Email: judy@cityreadydrivingschool.com.au
Website: https://cityreadydrivingschool.com.au
Changes to This Policy
City Ready Driving School may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or legal obligations.
Any updates will be published on this page.
Our website address is: https://cityreadydrivingschool.com.au